Carpet, Tile & Upholstery Cleaning

We do prefer the customer is present, but it is not required. However, it is helpful so that we can give detailed explanations, cleaning tips and general information. We do need to have a way to gain entry to the home and be paid immediately upon completion.

Yes. Free estimates for residential cleaning can be provided by text, call, or email with a list of requested areas or furniture to be cleaned. Commercial cleaning quotes usually require an in person consultation unless we are provided with proper measurements.

No. We do prefer you are present so that we can give detailed explanations, cleaning tips and general information.

We are always looking for feedback. We appreciate when customers take the time leave us feedback. You can call, text, email or leave an online review! We can be found on Yelp, Facebook, and Google.

It will be 4-6 hours for the carpet to feel dry to the touch but can take up to 24 hours for the carpet to be completely dry.

Our team will arrive with one or two people. The number of team members can differ depending on the size and scope of the requested service.

The time will depend on the size of the job. We would estimate a minimum job to be an hour or less. A whole house coupon that will clean up to seven areas we would estimate to be two hours or less. A sectional sofa we would estimate to be an hour or less.

We only ask that you communicate with us. We can always accommodate to find an appointment that works for your schedule.

In most cases 2-4 hours.

Our team does anticipate moving what we consider to be common furniture. We define common furniture as, but not limited to: couches, chairs, loveseats, coffee tables, night tables etc. We will move them, clean the space and set them back in place on either a plastic tab or Styrofoam block. The items that we do not typically move are items that are mounted, require disassembly or that are not designed to be moved, defined as, but not limited to: fully loaded dressers, entertainment stands, furniture that holds electronics, display cases, beds with head boards etc.

Our trucks do carry 150 gallons of fresh water. However, there are times that we will need to connect to a water source to complete your service.

We will communicate through text, phone, or email whatever works best for you!

Yes! We always provide our team with enough time to accommodate for our customers needs.

We are a truck mounted setup. Most of the noise will be outside, the machine will run for the duration of the service.

On the morning of the appointment you will receive a confirmation text or call. This message is just to confirm the time of the appointment, you can just reply with an “ok”. If there are any timing issues during the day before the scheduled time, we will communicate directly with you at the phone number provided during the booking process.

Yes. We are a truck mounted unit with large hose reels inside our vans. We carry about 300 ft of hose and can typically service up to the 3rd floor of your home or business. Because we do not have the portable cleaning units we are unable to use elevators to access areas to be serviced. Balconies and outside entrances in many cases can be used to access up to a third floor.

Unfortunately, we are closed on Sunday. However, you can call, text or email 24 hours a day, 7 days a week!

A room is an area. If it has a name and is 250 sq ft or less, it is considered one area. Rooms over 250 sq ft/ L-shaped areas are considered two areas. A full flight of stairs is an area. Hallways over 8ft are considered areas. Large walk-in closets are considered areas.

Yes. Free estimates for residential cleaning can be provided by text, call, or email with a list of requested areas or furniture to be cleaned. Commercial cleaning quotes usually require an in person consultation unless we are provided with proper measurements.

You can call, email or text and we can help!

We do prefer you are present so that we can give detailed explanations, cleaning tips and general information.

We do offer a deodorizer that can help with pet odors. However, if the pet concern is ongoing it has likely reached the padding under the carpet and a cleaning will not resolve the issue completely.

Yes. The rented or handheld portable units do not have the power to produce the same result. We are a truck mounted unit. Using the power of our machine we can produce extreme heat and suction unmatched by the portable units.

Yes! We do offer Scotchgard carpet and upholstery fabric protection.

We rely on the power and the efficiency of our machines to produce extreme heat and suction. We use an emulsifier that will break dirt, dander, dust and other particles down to a liquid and allow our machines to extract them from the fibers. Through the combination of the applied emulsifier and high-heat extraction our finished product will leave the fibers free and clear of dirt or other contaminates.

We do have the proper spot treatments for most rust spots, however due to certain circumstances, rust stains are not guaranteed to be removed.

Removing spots/spills will depend on many things. What caused it? How old is it? What products have you used on it? Has the padding below the carpet been affected by it? Has the sub floor below the padding been affected by it? Carpet dries from the bottom up. If the spot/spill is below the carpet and in padding/sub floor there is a very high chance that the spot/spill will wick back up in affected area during the drying process. There is no way to guarantee this will not happen.

Yes! We rely on the power of our machines for the combination of extreme heat and high-powered suction. We use an emulsifier that will break dirt, dander, dust and other particles down to a liquid and allow our machines to extract them from the fibers.

Yes. We always give areas and spots the attention they need to be cleaned and sanitized. The emulsifier we use is very effective when used to pretreat areas, spots and in some cases entire rooms. We also offer treatments for many tough spots and heavily soiled areas. Discolored areas or spots may be permanent, therefore we offer no guarantee.

Residential/Commercial tile and grout cleaning requires a thorough measurement of square footage of the surface area being cleaned as well as the time and product involved to achieve the desired results. Tile and grout protection is additional, and must be priced on site after the cleaning. This is based on square footage as well.

You do not. We will always give you the best available price.

Yes. The price for a sofa cleaning includes the couches cushions.

Yes! We do offer prepaid gift cards. Please call for more information.

The ala cart price for one area of carpet cleaning is $35 each (areas over 250 sq. ft. are considered two areas). With some of our specials additional areas can be as low as $33 each. Minimum charge of $99 does apply. Oversized/L-shaped areas are considered two areas. See specials.

We are a payment upon completion service. We do accept Cash, Check (Service address and ID address must match), Debit, Credit card, and Zelle. We do not accept money orders.

Commercial cleaning requires a free in person or over the phone estimate. Pricing is determined by square footage of carpet and tile cleaning requested. Commercial upholstery/furniture cleaning is priced the same as Residential. Upholstered walls/panels are also priced by square footage, and require an estimate.

Yes! All our most current prices are on our website.

Yes! We are a smaller privately owned business and all of us that work here have children and pets, we would not bring anything into your home that we would not use in our own homes.

Our process. With our process, our goal is to leave the fibers or the carpet, rug or upholstery free and clear of dirt, pet dander and any other contaminates. We do not rely on an added chemical to the fibers that have just been cleaned and stripped of contaminates. We rely on the power and efficiency of our machine and the professionalism of our team to leave a job clean and sanitized. Through the combination of the applied emulsifier and high heat extraction our finished product will leave the fibers in their most natural state, free and clear of dirt or other contaminates.

We use an emulsifier that will break dirt, dander, dust and other particles down to a liquid and allow our machines to extract them from the fibers. Through the combination of the applied emulsifier and high-heat extraction our finished product will leave the fibers in their most natural state, free and clear of dirt or other contaminates.

Yes! For homes that have floor vents, the carpet acts as a main filter for the homes air quality.

We use an emulsifier that will break dirt, dander, dust and other particles down to a liquid and allow our machines to extract them from the fibers. We rely on the power and the efficiency of our machines to produce extreme heat and suction.

No. We use an emulsifier that will break dirt, dander, dust and other particles down to a liquid and allow our machines to extract them from the fibers. Through the combination of the applied emulsifier and high-heat extraction our finished product will leave the fibers in their most natural state, free and clear of dirt or other contaminates.

No. Our process of high-heat extraction does not leave any type of scent unless a deodorizer is requested. Our deodorizer is safe, effective, and not overbearing.

We are not a remediation company, therefore we just would extract excess water, clean and apply disinfectant. We do not guarantee any water damage services.

Yes. Many odors can be mostly eradicated by a deep cleaning. However, if odors have made their way into padding or subfloors the odors will likely be permanent. We offer no guarantee on odor elimination services.

If an area of concern “wicks” back after the service it is because the padding and possibly the subfloor below the carpet has been affected by the accident. Unfortunately, if this is the case the only way to ensure that the spot does not come back is to remove the carpet and access the damage.

A stain on fabric or carpet if treated properly, thoroughly extracted, and rinsed can potentially come out. A discoloration in most cases is permanent. If something has permanently discolored fibers, cleaning will not restore the original color.

Its possible, however unfortunately, there is no guarantee for the removal of smells. Upholstered items; couches, chairs, loveseats, ottomans are manufactured with thin fabric wrapped and sewn around thick 3-6 inch padding. When there are liquid accidents on the cushion, it can act as a sponge and saturate the area completely. Our high-heat extraction method is designed to only penetrate about ¾ of an inch into and around the cushion.

We do not require you to pre-vacuum before we arrive; however, it is helpful. We only ask that the service areas are clear of items and debris. We recommend vacuuming 2-3 times per week to help slow the wear that dirt and traffic causes over time.

Yes! We would suggest wearing house slippers or even bare feet. But walking on the drying areas with clean feet should not affect the complete process.

Typically, carpet is housed in warehouses for long periods of time before they are purchased and can collect dust, dirt and other contaminates. We always suggest having new carpet cleaned after installation to remove anything that could be attached to the fibers.

This is typically a sign of “air filtration”. This is a sign of a dirty hvac system, meaning that the carpet is filtering the air coming through the floor vents and dirt is building up under the carpet near the baseboards. In many cases, this can be a permanent discoloration on your carpet if not addressed in a timely manner.

We estimate 4-6 hours for the carpet to feel dry to the touch and 24 hours for the carpet to be completely dry. To help speed the process you could use a fan or a ceiling fan.

You can walk or sit on the areas immediately this will not have a negative impact on the finished product. We would recommend clean shoes, feet or slippers, new dirt will stick to the fibers as they dry. Overall, we recommend that you try to stay off as much as possible, but we also understand that you live in the home.

You can have the carpets cleaned as frequently as you would like. How often will depend on the amount of traffic in the home. Generally, we suggest cleaning with the changing of the seasons.

We understand the stress that a home disrupted can have on pets and how difficult it can be to keep pets off the areas or furniture while drying. However, it would be best to try and keep pets off if possible. Animals with fur have oils that can negatively impact the result after the drying process.

Yes. Our process of high-heat extraction can be used on wool in certain cases.

Yes. However, it is a case by case basis and must be assessed in person before the service can be scheduled. Ask for more details.

Unfortunately, we do not currently offer this as a service.

Yes. We clean various types of furniture. Our technicians will assess all pieces of furniture before cleaning. They are prepared for almost all fabrics and cleanable upholstered surfaces.

Yes. If the rugs themselves are steam cleanable. Not all rugs can hold up to the power of our machines.

No. We do not offer emergency services, this is typically offered by remediation companies. However, we do offer water extraction services during normal business hours.

Unfortunately, we do not currently offer this as a service. However, if cleanable with moisture and our high-heat extraction method we service rugs in the home. Not all rugs can be cleaned with this method.