Question 1

Do you offer free quotes or estimates?

Accepted Answer

Yes, we offer free quotes! For residential cleaning, we can provide estimates via text, call, or email with a list of areas or furniture to be cleaned. Commercial cleaning quotes usually require an in-person consultation unless you can provide accurate measurements.

Question 2

How can I leave feedback?

Accepted Answer

We are always looking for feedback, and truly appreciate when customers take the time to share it. You can call, text, email or leave an online review. We can be found on Instagram,(instagram.com/greener_steamer) Yelp,(https://www.yelp.com/biz/greener-steamer-gahanna?osq=greener+steamer&override_cta=Request+quote+%26+availability) Facebook,(https://www.facebook.com/share/12F9vQXXXuk/?mibextid=wwXlfr) and Google. (https://g.co/kgs/UFXnLwP)Thank you!

Question 3

How can I book an appointment?

Accepted Answer

You can call, email or text and we can help!

Question 4

What can I expect on the day of the appointment?

Accepted Answer

On the morning of the appointment you will receive a confirmation text or call. This message is just to confirm the time of the appointment, you can just reply with an “ok”. If there are any timing issues during the day before the scheduled time, we will communicate directly with you at the phone number provided during the booking process.

Question 5

How many people are going to arrive to complete the service?

Accepted Answer

Our team will arrive with one or two people. The number of team members can differ depending on the size and scope of the requested service.

Question 6

How will you contact me?

Accepted Answer

We will communicate through text, phone, or email whatever works best for you!

Question 7

What is considered an area?

Accepted Answer

A room is an area. If it has a name and is 250 sq ft or less, it is considered one area. Rooms over 250 sq ft/ L-shaped areas are considered two areas. A full flight of stairs is an area. Hallways over 8ft are considered areas. Large walk-in closets are considered areas.

Question 8

Do you move furniture?

Accepted Answer

Our team does anticipate moving what we consider to be common furniture. We define common furniture as, but not limited to: couches, chairs, loveseats, coffee tables, night tables etc. We will move them, clean the space and set them back in place on either a plastic tab or Styrofoam block. The items that we do not typically move are items that are mounted, require disassembly or that are not designed to be moved, defined as, but not limited to: fully loaded dressers, entertainment stands, furniture that holds electronics, display cases, beds with head boards etc.

Question 9

Do you need to connect to my water?

Accepted Answer

Our trucks do carry 150 gallons of fresh water. However, there are times that we will need to connect to a water source to complete your service.

Question 10

How involved in the process can I be?

Accepted Answer

We do prefer you are present so that we can give detailed explanations, cleaning tips and general information.

Question 11

Do I need to be home during the cleaning service?

Accepted Answer

We prefer you to be home during the cleaning, but it's not required. Being present allows us to provide detailed explanations, cleaning tips, and general information. We need access to your home and payment upon completion. If you can't be there, just let us know how to access your home and how you'd like to handle payment.

Question 12

Do you give free quotes or estimates?

Accepted Answer

Yes. Free estimates for residential cleaning can be provided by text, call, or email with a list of requested areas or furniture to be cleaned. Commercial cleaning quotes usually require an in person consultation unless we are provided with proper measurements.

Question 13

Can I add more areas, furniture or rugs on the day of the appointment?

Accepted Answer

Yes! We always provide our team with enough time to accommodate for our customers needs.

Question 14

How long does it take carpet to dry after a cleaning?

Accepted Answer

It will be 4-6 hours for the carpet to feel dry to the touch but can take up to 24 hours for the carpet to be completely dry.

Question 15

How long will it take my furniture to dry?

Accepted Answer

In most cases 2-4 hours.

Question 16

How long does the service take to complete?

Accepted Answer

The time will depend on the size of the job. We would estimate a minimum job to be an hour or less. A whole house coupon that will clean up to seven areas we would estimate to be two hours or less. A sectional sofa we would estimate to be an hour or less.

Question 17

Is the process noisy?

Accepted Answer

We are a truck mounted setup. Most of the noise will be outside, the machine will run for the duration of the service.

Question 18

What if I need to cancel?

Accepted Answer

We only ask that you communicate with us. We can always accommodate to find an appointment that works for your schedule.

Question 19

Do you work on the Sundays?

Accepted Answer

Unfortunately, we are closed on Sunday. However, you can call, text or email 24 hours a day, 7 days a week!

Question 20

I live on the 3rd floor, can you help?

Accepted Answer

Yes. We are a truck mounted unit with large hose reels inside our vans. We carry about 300 ft of hose and can typically service up to the 3rd floor of your home or business. Because we do not have the portable cleaning units we are unable to use elevators to access areas to be serviced. Balconies and outside entrances in many cases can be used to access up to a third floor.

Carpet, Tile & Upholstery Cleaning

614-987-5560

info@greenersteamer.biz

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