Pricing note: Every visit has a $99 minimum service charge, and your exact pricing is confirmed before work begins. See our pricing or get a free quote.
Booking & Appointments
How can I book an appointment?
You can call, email, or text us and we'll get you scheduled. You can also use the Book Now form on our website.
What can I expect on the day of the appointment?
On the morning of the appointment you will receive a confirmation text or call to confirm the time — just reply with an ok. If there are any timing issues before the scheduled time, we'll communicate directly with you at the phone number you provided.
Can I add more areas, furniture, or rugs on the day of the appointment?
Yes! We always provide our team with enough time to accommodate our customers' needs.
What if I need to cancel?
We only ask that you communicate with us. We can always accommodate and find an appointment that works for your schedule.
How will you contact me?
We'll communicate through text, phone, or email — whatever works best for you!
Our Process
How many people will arrive to complete the service?
Our team will arrive with one or two people. The number of team members can differ depending on the size and scope of the requested service.
Do you move furniture?
Our team does anticipate moving what we consider common furniture — couches, chairs, loveseats, coffee tables, night tables, etc. We'll move them, clean the space, and set them back in place on either a plastic tab or Styrofoam block. Items we do not typically move include things that are mounted, require disassembly, or are not designed to be moved — such as fully loaded dressers, entertainment stands, furniture holding electronics, display cases, and beds with headboards.
Do you need to connect to my water?
Our trucks carry 150 gallons of fresh water. However, there are times we may need to connect to a water source to complete your service.
Is the process noisy?
We are a truck-mounted setup. Most of the noise will be outside — the machine will run for the duration of the service.
How involved in the process can I be?
We do prefer you are present so we can give you detailed explanations, cleaning tips, and general information about the work being done.
I live on the 3rd floor — can you help?
Yes! We're a truck-mounted unit with large hose reels inside our vans. We carry about 300 ft of hose and can typically service up to the 3rd floor of your home or business. Because we do not use portable cleaning units, we are unable to use elevators to access areas. Balconies and outside entrances in many cases can be used to access up to a third floor.
Pricing & Estimates
Is there a minimum service charge?
Yes. Every visit is subject to a $99 minimum service charge. This is a minimum, not a flat rate — many jobs cost more depending on the areas and items cleaned. Quotes are always free, and we confirm your final price before any work begins.
Do you give free quotes or estimates?
Yes! Free estimates for residential cleaning can be provided by text, call, or email with a list of requested areas or furniture to be cleaned. Commercial cleaning quotes usually require an in-person consultation unless we are provided with proper measurements.
What is considered an area?
An area is a standard cleaning unit. If it has a name and is 250 sq ft or less, it is considered one area. Areas over 250 sq ft or L-shaped areas are considered two areas. A full flight of stairs is an area. Hallways over 8 ft are considered areas. Large walk-in closets are considered areas.
Drying Times
How long does it take carpet to dry after cleaning?
It will be 4–6 hours for the carpet to feel dry to the touch, but can take up to 24 hours to be completely dry.
How long will it take my furniture to dry?
In most cases 2–4 hours.
Timing & Availability
How long does the service take to complete?
Time will depend on the size of the job. We'd estimate a minimum job to be an hour or less. A whole-house cleaning of up to seven areas we'd estimate at two hours or less. A sectional sofa we'd estimate at an hour or less.
What are your hours?
We are available Monday through Sunday, 8AM–7PM. You can call, text, or email us 24 hours a day, 7 days a week!
Feedback & Reviews
How can I leave feedback?
We truly appreciate when customers take the time to share feedback! You can call, text, email, or leave an online review. You can find us on Instagram, Yelp, Facebook, and Google. Thank you!