Frequently asked questions
On the morning of the appointment you will receive a confirmation text or call. This message is just to confirm the time of the appointment, you can just reply with an “ok”. If there are any timing issues during the day before the scheduled time, we will communicate directly with you at the phone number provided during the booking process.
Our team does anticipate moving what we consider to be common furniture. We define common furniture as, but not limited to: couches, chairs, loveseats, coffee tables, night tables etc. We will move them, clean the space and set them back in place on either a plastic tab or Styrofoam block. The items that we do not typically move are items that are mounted, require disassembly or that are not designed to be moved, defined as, but not limited to: fully loaded dressers, entertainment stands, furniture that holds electronics, display cases, beds with head boards etc.
Yes. We are a truck mounted unit with large hose reels inside our vans. We carry about 300 ft of hose and can typically service up to the 3rd floor of your home or business. Because we do not have the portable cleaning units we are unable to use elevators to access areas to be serviced. Balconies and outside entrances in many cases can be used to access up to a third floor.



